How do I send money from the UK?
With Taptap Send, you can send money from the United Kingdom directly to bank accounts, mobile wallets, and cash pick-up locations abroad. Taptap Send covers transfers to 80+ countries in Africa, the Americas, Asia, Europe, and the Middle East.
What do I need to open an account?
Signing up is a simple, safe, and secure process that complies with local regulations and requirements.
You need to be a UK resident with an active UK mobile phone number to create your account.
How can I send money?
We accept the following payment methods in the UK:
Debit card: Visa, Mastercard, and Visa Electron. Note that Maestro cards are not accepted from the UK.
Instant bank transfer: Pay directly from your bank account via Plaid. See: How do I pay by Instant Bank Transfer (Plaid)?
Taptap Send Wallet: Pay directly from your GBP wallet balance.
How much does it cost to send money?
Fees depend on where you're sending. For some destinations, a transfer fee applies, you'll see the exact amount before you confirm. For others, there's no transfer fee, but we make a small margin on the exchange rate.
Either way, the full cost is shown upfront in the app. Check your destination's sending guide for the specifics.
How do I verify my account?
To increase your sending limits and keep Taptap Send safe and secure, you'll need to verify your identity in the app. You'll be asked to submit a photo ID and a selfie.
| Accepted documents | Notes |
|---|---|
| Passport | All countries |
| UK driving licence | UK only |
What are my sending limits?
Your sending limits depend on your verification level. The standard limits for sending from the UK are:
- Per transfer: GBP 99,000
Fixed sending limits also apply. You can read more in our dedicated article: What are my sending limits on Taptap Send?
Your money is protected
In the UK, we are an Electronic Money Institution (EMI), not a bank. It is worth understanding what this means for your money.
Banks protect deposits through the Financial Services Compensation Scheme (FSCS). The FSCS covers customers up to £85,000 if the bank fails. As an EMI, the FSCS does not apply to us. Instead, we protect your funds through a process called safeguarding.
Safeguarding means that we keep your money in a safe bank account while we process your transfer. Your money can only ever be used to send funds to your recipient, and nothing else. In the very unlikely event that Taptap Send stops operating, we will return this money to you.
In practice, we almost always pay your recipient before we debit your card. Thus, we rarely hold your money for any meaningful time at all.
You can read more about safeguarding on the FCA website.
Still need help? Contact our support team through the app.