How do I contact Taptap Send?

Last updated: 28 August 2026

Find out how to reach the Taptap Send support team, and how to spot if someone is pretending to be us.

Support hours

Our support team is available 24/7 in most locations. If support hours are more limited in your region, you can check the exact opening hours for your location directly in the app.

We assist our customers in the following languages. Available languages may vary by country and contact method.

  • Arabic
  • Bengali
  • Creole
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish
  • Tagalog
  • Twi
  • Urdu
  • Wolof

How to reach us

Open the Taptap Send app, tap your initials in the top-left corner, select Support, then tap Contact Support. You'll see articles relevant to your issue first. If they don't answer your question, tap I still need help to get in touch directly.

  • Chat with us: the fastest way to get help.
  • Call us in your preferred language. We have local numbers in most countries. If you're in the United States, call +1 (833) 916-0670 (toll-free) or +1 (484) 662-4114 (local).
  • Email us at support@taptapsend.com. Please write from your registered email address. This allows us to verify your identity and help you faster.

Not sure which email you registered with?

  1. 1Open the Taptap Send app.
  2. 2Tap your initials in the top-left corner.
  3. 3Tap Account details: your registered email address is listed there. If you'd like to use a different email, you can update it directly in the app at any time.

Social media

We're active on social media and love hearing from you there. However, for anything related to your account or a transfer, we're not able to help via social media. We can only answer questions about your account when you contact us directly via the app or with your registered email or phone number.

Keeping your account safe: how to spot a scam

Fraudsters sometimes contact customers pretending to be Taptap Send. Here's what we will never do:

  • We will never ask you to install any software on your phone or computer, including remote access tools such as TeamViewer, AnyDesk, or similar apps.
  • We will never ask for your password or PIN.
  • We will never ask you to send a transfer to "verify" your account or to receive a refund.
  • We will never contact you asking for your full card number or bank details.

If someone contacts you claiming to be Taptap Send and asks for any of the above, do not comply. End the conversation and contact us directly through the app.

You should also be cautious if:

  • Someone asks to use your Taptap Send account: your account is for your personal use only. Anyone asking to send money through your account, even someone you know, may be attempting to use you as a money mule.
  • You're sending money to someone you've never met in person: whether it's a romantic interest, an online contact, or someone promising a reward or investment return, this is a common pattern in fraud.

If something feels off, stop and contact us directly through the app before proceeding. We're here to help.

Still need help? Contact our support team through the app.