UAE: Why did my account verification fail?
Before you can send money with Taptap Send from the UAE, we need to verify your identity. This is required by UAE regulations and helps us keep your account secure.
If your verification didn't go through, it's usually down to one of the following reasons.
Common reasons
Your document
We only accept a valid, unexpired Emirates ID for verification in the UAE. We don't accept passports or any other document type. Make sure your Emirates ID is not out of date before submitting.
Your details
We verify your identity against government records. The name and date of birth on your Emirates ID must match the details on your Taptap Send account exactly. Any mismatch can cause verification to fail.
Unique account
We only authorise one account per customer. The Emirates ID you submitted may already be linked to another Taptap Send account. Each ID can only be associated with one account.
Your age
You must be 18 or over to use Taptap Send. If you are under 18, we are unable to verify your account.
Still need help? Contact our support team through the app.