UAE: What is a Proof of Address document?
In the UAE, we may ask you to provide a proof of address document in the event that we are unable to verify your identity with your ID and selfie.
You can submit any of the documents below as proof of address.
- 1Money exchange / transfer slips (recommended) — You should receive this receipt/slip when you send money at an Exchange shop. Ensure that it has your name, address, and is less than 6 months old.
- 2Bank statement — You can download a statement from your bank's app, or request a copy from your bank at a branch. Please be sure it has your name and residential address, we cannot accept documents with a P.O. Box.
- 3Utility bill — You can get this document from your utilities provider (e.g., gas, water, electric, etc). It must be in your name.
- 4Tenancy agreement (Ejari) — This document must be in your name.
How to upload your proof of address?
Open the app. Select a country where you'd like to send money:
- 1Check the banner on top of the app, select one that says "Address verification required" and tap UPLOAD DOCUMENT
- 2You can choose to either tap the green button to take a photo of your proof of address, or tap the white button to upload a file already on your phone
- 3Tap Continue to upload to submit the document. We aim to review your documents within one day
Still need help? Contact our support team through the app.