How can I send money to Uganda?
Send money to Uganda with Taptap Send. Choose from MTN Mobile Money or Airtel Money.
Delivery methods and speed
Find below the options to send money to Uganda along with the most important details for each.
Mobile wallet: MTN Mobile Money or Airtel Money. Transfers go to your recipient's wallet using their registered phone number.
| Delivery method | Typical delivery time | Notes |
|---|---|---|
| Mobile Money (Airtel, MTN) | Within a few minutes | Available 24/7. Sent to the phone number linked to your recipient's wallet. |
Fees
Taptap Send always shows you the exact fee and exchange rate upfront before you confirm your transfer. There are no hidden charges.
When sending to Uganda, there is no flat transfer fee. We make a small margin on the exchange rate, which is always shown clearly before you confirm.
Sending limits
Uganda-specific limits per delivery method are described below:
| Delivery method | Sending limit | Notes |
|---|---|---|
| Airtel, MTN | Per transfer (UGX): Max 5,000,000 | Depends on the recipient's wallet status |
Your overall account sending limits are based on your verification level. For details, see the article What are my sending limits on Taptap Send?
Can I cancel my transfer or get a refund?
If your transfer has already been delivered, recalling the funds can be difficult and take time. It is sometimes easier to resolve this directly with the recipient. Contact our support team through the app and we will look into what options are available. You can also refer to our global article Can I cancel or get a refund for my transfer?
For your recipient
Does my recipient need to do anything?
MTN Mobile Money: No action needed. Funds arrive automatically in the wallet linked to the mobile number you entered.
Airtel Money: No action needed. Funds arrive automatically in the wallet linked to the Airtel number you entered.
What details does my recipient need to provide?
MTN Mobile Money: Full name and MTN mobile number registered with MTN MoMo.
Airtel Money: Full name and Airtel Uganda mobile number.
How does my recipient cash out?
MTN Mobile Money
Receiving money is free of charge. A withdrawal fee applies when cashing out, and is automatically deducted from the account. For up-to-date tariff information, visit mtn.co.ug/tariffs/mobile-money-tariffs.
For support: call 100 (toll-free from MTN) or 0771 001 000, email customerservice.ug@mtn.com, or chat on WhatsApp at +256 772 123 100.
Airtel Money
Receiving money is free of charge. A withdrawal fee applies when cashing out. For up-to-date tariff information, visit airtel.co.ug/airtelmoney/transaction_fees.
For support: visit airtel.co.ug/gethelp, or call 100 from an Airtel line, or 0705100100 from any other line.
Still need help? Contact our support team through the app.