How can I send money to Senegal?
You can send money to Senegal using bank pickup, Orange Money, Wave, or Wizall/Proximo.
Delivery methods and speed
Find below the options to send money to Senegal along with the most important details for each.
Bank pickup lets your recipient collect cash at a BNB bank branch.
Orange Money is a mobile wallet service. Recipients receive funds directly in their Orange Money account. Please note that Orange is currently transitioning to the Max it app in Senegal: if your recipient uses Max it, their Orange Money balance is accessible through that app.
Wave sends money directly to your recipient's Wave wallet. In rare cases where the recipient does not yet have a Wave account, Wave will create one automatically and issue a redemption code for cash pickup.
Wizall/Proximo sends money directly to your recipient's Wizall wallet if they have one. If they don't, they can collect the transfer in cash at any Wizall or Proximo agent using an SMS code.
| Delivery method | Typical delivery time | Notes |
|---|---|---|
| Mobile wallet | Within a few minutes | Available 24/7. Transfer goes directly to the wallet linked to your recipient's mobile number. |
| Cash pickup | Within a few minutes | Cash pickup available during agent opening hours. |
| Bank pickup | Within a few minutes | Bank pickup available during agent opening hours |
Fees
Taptap Send always shows you the exact fee and exchange rate upfront, you'll see them on the very first screen before you confirm your transfer. There are no hidden charges.
When sending to Senegal, the following fee structure applies:
| Sending from | Transfer fee |
|---|---|
| 🇪🇺 Austria, Belgium, Germany, Spain, France, Ireland, Italy, the Netherlands, Portugal | €2.00 |
| 🇪🇺 Croatia, Cyprus, Estonia, Finland, Greece, Luxembourg, Malta, Slovakia | €1.00 |
| 🌍 All other countries | No transfer fee, a small percentage is included in the exchange rate |
Sending limits
Your overall account sending limits are based on your verification level. Senegal-specific limits per delivery method:
| Delivery method | Sending limit | Notes |
|---|---|---|
| Orange Money | Min: 500 XOF Max: 2,000,000 XOF |
Depends on the recipient's wallet status |
| Wave | Min: 500 XOF Max: 2,000,000 XOF |
Depends on the recipient's wallet status |
| Wizall | Min: 2,000 XOF Max: 1,000,000 XOF |
Depends on the recipient's wallet status |
| Bank pickup | No limit |
For details on your overall sending limits, see the article What are my sending limits on Taptap Send?
Cancelling a transfer or requesting a refund
If your transfer has already been delivered, recalling the funds can be difficult and take time. It is sometimes easier for you to resolve this directly with the recipient who received your funds. Contact our support team through the app and we will look into what options are available for your transfer. If no options exist, we will let you know.
You can also refer to our global article Can I cancel or get a refund for my transfer?
For your recipient
Does my recipient need to do anything?
For Orange Money, Wave and Wizall wallet transfers, funds arrive automatically in your recipient's account. No action is needed.
If your recipient is receiving an international transfer via Orange Money for the first time, they may need to remove the cap on their account before they can access the funds. They can do this by visiting an Orange Money agency in person with a valid ID.
For cash pickup transfers via Wizall/Proximo or BNB, your recipient will need to visit an agent or branch with a valid ID and the code they received by text.
Wizall and Proximo agents operate during standard business hours. Transfers cannot be collected outside of these hours.
What details does my recipient need to provide?
Orange Money: full name, Orange mobile number
Wave: full name, mobile number registered with Wave
Wizall wallet or cash pickup: full name, mobile number registered with Wizall
BNB cash pickup: full name (must match ID)
How does my recipient cash out?
Orange Money
Your recipient's funds land in their Orange Money wallet. In Senegal, Orange Money is now part of the Max it app. Your recipient can access and cash out their money by opening Max it and selecting Orange Money.
They can also check their balance by dialling #144# from their Orange number.
To change their PIN, your recipient can dial #144#73# and follow the steps.
For support, your recipient can contact Orange Money on 1444, on Facebook at facebook.com/orange.sn, on Twitter @SupportOrange, or by email at serviceclient@orange-sonatel.com. If your recipient has trouble at an Orange agency, it is worth trying a different one.
Wave
Funds arrive directly in your recipient's Wave wallet and can be accessed through the Wave app. In rare cases where a cash pickup code has been issued, your recipient can collect the funds at a Wave agent by presenting the redemption code received by text.
Wizall/Proximo
If your recipient has a Wizall wallet, the funds arrive directly in their account with no cashout fee. They can access their balance through the Wizall app.
For cash pickup, your recipient needs to bring a valid ID and the SMS code they received to any Wizall or Proximo agent. Pickup locations include Total gas stations, Proximo points, Bizpoint, Point touch, Cofina Senegal branches and post offices.
To find the nearest agent, your recipient can download the Wizall app and use the built-in locator. For help, your recipient can call Wizall on 338649900.
BNB
Your recipient needs to visit a BNB branch with a valid ID and the code they received by text.
Still need help? Contact our support team through the app.