How can I send money to Madagascar?

Send money to Madagascar with Taptap Send. Transfers are delivered in minutes via mobile money to Orange Money, Airtel Money, or Mvola wallets.

Delivery methods and speed

Here are the options for sending money to Madagascar and what you need to know about each.

Mobile wallet: Orange Money, Airtel Money, Mvola.

Fees

Taptap Send always shows you the exact fee and exchange rate upfront. You'll see them on the very first screen before you confirm your transfer. There are no hidden charges.

When sending to Madagascar, there is no flat transfer fee. We make a small margin on the exchange rate, which is always shown clearly before you confirm.

Sending limits

Your overall account sending limits are based on your verification level. Madagascar-specific limits per delivery method are:

For details on your overall sending limits, see the article What are my sending limits on Taptap Send?

Cancelling a transfer or requesting a refund

If your transfer has already been delivered, recalling the funds can be difficult and take time. It is sometimes easier for you to resolve this directly with the recipient who received your funds. Contact our support team through the app and we will look into what options are available for your transfer. If no options exist, we will let you know. You can also refer to our global article Can I cancel or get a refund for my transfer?

For your recipient

Does my recipient need to do anything?

No action needed. Funds go directly to the wallet linked to your recipient's mobile number. Their wallet must be active and registered under the mobile number you entered when sending.

What details does my recipient need to provide?

Mobile wallet (Orange / Airtel / Mvola): full name and mobile number registered with the wallet provider.

How does my recipient cash out?

Here is what your recipient may need to do depending on how you sent the money.

Airtel

Funds arrive directly in your recipient's Airtel Money wallet.

To check their balance: dial *436*5# (their PIN will be requested).

To cash out at an agent, they need to bring:

• A valid ID
• Their secret Airtel Money PIN (chosen when they opened their account)

If one agency cannot process the withdrawal, it is worth trying another nearby location.

For help:

• Call: 0333300121 or 121
• Email: 121@mg.airtel.com
• Support page: airtel.mg/airtel_money
• Cashout fees: airtel.mg/airtelmoney/transaction_fees

Mvola

Funds arrive directly in your recipient's Mvola wallet immediately.

To cash out at an agent, they need to bring:

• A valid ID
• Their secret Mvola PIN (chosen when they opened their account)

For a step-by-step withdrawal guide: mvola.mg/depot-retrait-dargent/

For cashout fees: mvola.mg/tarifs/

For help:

• Call: 0340000807 or 807
• Email: service.client@mvola.mg

Orange Money

Orange Madagascar has migrated its mobile money service to Max it, a super app that merges Orange Money with other services. Your recipient can now access and manage their Orange Money balance through the Max it app.

To check their balance: dial #144*52#.

To cash out at an agent, your recipient enters their secret PIN (the one they chose when opening their account) when prompted by the agent.

If one agency cannot process the withdrawal, it is worth trying another nearby location.

For help:

• Call: +261 32 32 32 204 (from abroad) or 032 32 32 204 (from a national operator)
• Email: contact@orange.mg
• Cashout fees: orange.mg/fr/accueil-orange-money.html

Still need help? Contact our support team through the app.