How can I send money to Jordan?
Send money to Jordan with Taptap Send. Choose from bank transfer or cash pickup, delivered in Jordanian dinars (JOD).
Delivery methods and speed
Here are the options for sending money to Jordan and what you need to know about each.
- Bank transfer
- Cash pickup: Zamzam locations across Jordan
| Delivery method | Typical delivery time | Notes |
|---|---|---|
| Bank transfer | Within 1 to 2 business days | Processed Sunday to Thursday. Friday and Saturday are the Jordanian weekend, transfers sent on those days are processed the next working day (Sunday). May take 2 additional business days to appear in your recipient's account. |
| Cash pickup | Within minutes | Available during Zamzam partner hours. Processes normally during public holidays. |
Fees
Taptap Send always shows you the exact fee and exchange rate upfront, you'll see them on the very first screen before you confirm your transfer. There are no hidden charges.
Sending to Jordan has no flat transfer fee, a small percentage is included in the exchange rate.
Sending limits
Your overall account sending limits are based on your verification level. Jordan-specific limits per delivery method:
| Delivery method | Sending limit | Notes |
|---|---|---|
| Cash pickup (Zamzam) | Max: 10,000 JOD | No other limits |
| Bank transfer | No limit |
For details on your overall sending limits, see the article What are my sending limits on Taptap Send?
Cancelling a transfer or requesting a refund
If your transfer has already been delivered, recalling the funds can be difficult and take time. It is sometimes easier for you to resolve this directly with the recipient who received your funds. Contact our support team through the app and we will look into what options are available for your transfer. If no options exist, we will let you know. You can also refer to our global article Can I cancel or get a refund for my transfer?
For your recipient
Does my recipient need to do anything?
Bank transfer: No action needed. Funds are deposited directly into your recipient's bank account once the transfer is processed.
Cash pickup (Zamzam): Your recipient will be notified once the funds are ready to collect. They need to visit a Zamzam location with a valid government-issued ID.
What details does my recipient need to provide?
Bank transfer: Full name, bank name, and either an IBAN or account number. Using an IBAN is recommended, transfers sent to an IBAN tend to process faster.
Cash pickup (Zamzam): Your recipient's full legal name exactly as it appears on their ID. Make sure to enter this correctly before confirming, there is no name validation in the app, and a mismatch can cause the transfer to fail.
Jordan requires 4 name fields for both sender and recipient. If your recipient has fewer than 4 names, enter them as follows:
- 3 names: repeat the last name in the 3rd and 4th fields
- 2 names: repeat the first name in the 1st and 2nd fields, and the last name in the 3rd and 4th fields
If you're still having trouble, contact our support team through the app.
How does my recipient cash out?
Bank transfer
Funds are deposited directly into your recipient's bank account. No action is needed from your recipient.
Bank transfers are processed Sunday to Thursday. The daily cutoff is 1:30pm Jordan time, transfers sent after this time will be processed the next working day. Friday and Saturday are the Jordanian weekend.
Allow up to 2 business days for funds to appear in your recipient's account. During public holidays (including Eid), delays may be longer, the app will show you the updated expected delivery time.
Cash pickup (Zamzam)
Your recipient can collect at any Zamzam location across Jordan. Pickup is available Sunday to Thursday, 8:00am to 1:00am. Cash pickup processing runs 24/7, so funds are typically ready within minutes.
To collect, your recipient needs:
- A valid government-issued photo ID
- The transfer reference number
Still need help? Contact our support team through the app.