How can I send money to Guinea?

Send money to Guinea with Taptap Send. Transfers are delivered via mobile money to MTN Mobile Money or Orange Money wallets.

Delivery methods and speed

Find below the options to send money to Guinea along with the most important details for each.

Fees

Taptap Send always shows you the exact fee and exchange rate upfront, you'll see them on the very first screen before you confirm your transfer. There are no hidden charges.

Sending limits

Your overall account sending limits are based on your verification level. Guinea-specific limits per delivery method:

For details on your overall sending limits, see the article What are my sending limits on Taptap Send?

Cancelling a transfer or requesting a refund

If your transfer has already been delivered, recalling the funds can be difficult and take time. It is sometimes easier for you to resolve this directly with the recipient who received your funds. Contact our support team through the app and we will look into what options are available for your transfer. If no options exist, we will let you know.

You can also refer to our global article Can I cancel or get a refund for my transfer?

For your recipient

Does my recipient need to do anything?

MTN Mobile Money Your recipient needs to have an active MTN Mobile Money wallet. If they don't have one, they can register by dialling *555# or visiting any MTN service centre.

Orange Money Your recipient needs to have an active Orange Money wallet. If they don't have one, they can register at any Orange point of sale or by dialling *144#. Their account must also be "well identified": if it isn't, they will have a 7-day window to make things right before the transfer is returned.

What details does my recipient need to provide?

MTN Mobile Money: full name, mobile number registered with MTN Mobile Money

Orange Money: full name, mobile number registered with Orange Money

Please make sure you enter the correct mobile number. MTN numbers in Guinea do not start with 061 or 062, those are Orange prefixes. Entering the wrong prefix is one of the most common causes of failed MTN transfers.

How does my recipient cash out?

Here is what your recipient may need to do depending on how you sent the money.

MTN Mobile Money

Your recipient can withdraw their funds in two ways:

• At an MTN agent: visit any affiliated MTN agent or store, give the agent their phone number and the amount to withdraw, then confirm the withdrawal by entering their secret PIN when prompted via flash message
• From their phone: dial *440#, press OK, select option 5 and follow the instructions

For help, your recipient can contact MTN Mobile Money customer service by calling 8800.

Orange Money

Money arrives in a sub-account called "Réception Internationale." To access it, your recipient should dial *144#, select option 1 "Transfert d'argent", then option 2 "Réception Internationale." They will need to enter their secret PIN to confirm.

To check their balance and confirm the transfer has arrived, they can dial *144*3# or *144*1*2*1#.

Please note that Orange Money Guinea charges a withdrawal fee:

• 1,000 GNF for amounts between 2,000 and 100,000 GNF
• 1% for amounts between 100,001 and 5,000,000 GNF
• 0.80% for amounts between 5,000,001 and 15,000,000 GNF

If your recipient has trouble cashing out at one agency, it is always worth trying at another location.

For further help, your recipient can visit the Orange Guinea FAQ, call Orange Money customer service on 6278 (or +224 624930000 from abroad), or reach them on WhatsApp at +224 611 00 00 00.

Still need help? Contact our support team through the app.