How can I send money to Colombia?
Send money to Colombia with Taptap Send. Choose from bank transfers, mobile wallets, Bre-B instant payments, or cash pickup. Most transfers arrive within minutes.
Delivery methods and speed
Find below the options to send money to Colombia along with the most important details for each.
Bank transfer: any bank account in Colombia. Funds go directly to your recipient's account at Bancolombia, Davivienda, or any other supported Colombian bank.
Mobile wallets: Nequi, Daviplata, Movii. Transfers go to your recipient's wallet using their registered phone number.
Bre-B: send money using a key your recipient has registered with their bank. This can be their mobile number, national ID, email address, or a custom alias.
Cash pickup (Éxito): your recipient collects cash at an Éxito store.
Bank pickup (Uniteller): your recipient collects cash at a Uniteller partner location.
| Delivery method | Typical delivery time | Notes |
|---|---|---|
| Bank transfer | Within 1 business day | Processed during bank hours. May take up to 2 additional business days to appear in your recipient's account. |
| Nequi, Daviplata, Movii, Bre-B | Within a few minutes | Available 24/7. Sent to the phone number linked to the wallet. |
| Cash pickup | Within a few minutes, during partner hours | Your recipient collects at an Exito, Carulla, or Super Inter store, or at a Bancolombia or Davivienda branch. |
Fees
Taptap Send always shows you the exact fee and exchange rate upfront, you will see them on the very first screen before you confirm your transfer. There are no hidden charges.
When sending to Colombia, the following fee structure applies:
Cash pickup
| Sending from | Transfer fee |
|---|---|
| 🇦🇺 Australia | A$2.89 |
| 🇨🇦 Canada | CA$2.75 |
| 🇨🇿 Czech Republic | CZK 40.99 |
| 🇩🇰 Denmark | DKK 12.59 |
| 🇪🇺 Europe (EU) | €1.75 |
| 🇭🇺 Hungary | HUF 649 |
| 🇳🇴 Norway | NOK 19.19 |
| 🇷🇴 Romania | RON 8.59 |
| 🇸🇪 Sweden | SEK 17.79 |
| 🇦🇪 UAE | AED 7.49 |
| 🇬🇧 United Kingdom (UK) | £1.49 |
| 🇺🇸 United States (US) | $2.99 |
Bank transfer
| Sending from | Transfer fee |
|---|---|
| 🇺🇸 United States (US) | $1.99 |
| All other countries | No transfer fee, a small percentage is included in the exchange rate |
All other transfer types: no transfer fee, a small percentage is included in the exchange rate.
Sending limits
Colombia-specific limits per delivery method are described below:
| Delivery method | Sending limit | Notes |
|---|---|---|
| Bank transfer, Daviplata, Movii, Nequi | Min: ~$5 USD (22,000 COP) Max: ~$2,500 USD (10,400,000 COP) |
Daviplata: max ~$3,000 USD per month and ~$10,000 USD per year. Bancolombia bank transfer: max ~$7,000 USD per month. |
| Éxito (cash pickup) | Min: ~$6 USD (25,000 COP) Max: ~$1,050 USD (4,425,000 COP) |
Max 5 transactions per day, 10 per week, 15 per month. |
Your overall account sending limits are based on your verification level. For details, see the article What are my sending limits on Taptap Send?
Can I cancel my transfer or get a refund?
If your transfer has already been delivered, recalling the funds can be difficult and take time. It is sometimes easier to resolve this directly with the recipient. Contact our support team through the app and we will look into what options are available. You can also refer to our global article Can I cancel or get a refund for my transfer?
For your recipient
Does my recipient need to do anything?
Bank transfer: Funds arrive automatically in your recipient's bank account once processed. If your recipient has a Bancolombia account, they need to activate IMT (Abono Automático) before they can receive international transfers. This can be done through the Bancolombia website or at a branch.
Nequi and Daviplata: Funds arrive directly in your recipient's wallet. No action is needed as long as the wallet is registered and active.
Movii: Your recipient will receive a notification asking them to accept the transfer. They need to be a registered Movii customer. Once they accept, the funds will be credited to their wallet.
Bre-B: Funds are sent to the account linked to your recipient's registered key. No action is needed.
Cash pickup (listed above): Your recipient needs to visit the pickup location in person with a valid ID to collect the funds.
What details does my recipient need to provide?
Bank transfer: full name, bank name, account number
Nequi, Daviplata: full name, mobile number registered with the wallet
Movii: full name, mobile number registered with the wallet
Bre-B: registered key (this can be their mobile number, national ID, email address, or custom alias)
Cash pickup (Éxito and Bank pickup): full name (must match their ID)
How does my recipient cash out?
Here is what your recipient may need to do depending on how you sent the money.
Bank transfer
Funds arrive directly in your recipient's bank account once processed. If your recipient has a Bancolombia account, they need to activate IMT (Abono Automático) first. They can do this through the Bancolombia website or by contacting their branch.
Daviplata
To withdraw cash from their Daviplata wallet, your recipient should:
- 1Open the Daviplata app and tap "Más"
- 2Select "Sacar plata" and follow the on-screen steps
- 3A code will be sent to their registered mobile number, the code is valid for 1 hour
- 4Use the code at a Corresponsal Bancario or ATM to withdraw
Nequi
Funds arrive directly in your recipient's Nequi wallet. They can withdraw at any Nequi-compatible ATM or Corresponsal Bancario.
Movii
Your recipient will receive a notification to accept the transfer. Once accepted, funds are credited to their Movii wallet. They can then withdraw at a Corresponsal Bancario.
Éxito (cash pickup)
There are no cashout fees at Éxito. Your recipient can collect at any Éxito, Carulla, or Súper Inter store, usually open from 8am to 8pm. They will need:
- A valid Colombian ID (Cédula de Ciudadanía or Cédula de Extranjería issued in Colombia)
- The redemption code (received by SMS, you can also share it with them directly)
- To be 18 years old or older
- On their first collection: to fill in and sign the "Formulario de Vinculación"
Transfers are paid out in Colombian pesos only.
Regular store hours: Éxito stores are open during regular retail hours and are not available 24/7. Transfers sent outside store hours will be ready for collection once the store opens.
Bank pickup (Uniteller)
Your recipient can collect at a Uniteller partner location with a valid ID and their transfer details.
Regular banking hours: Uniteller partner locations operate during regular banking hours and are not available 24/7.
Still need help? Contact our support team through the app.