How can I send money from Guatemala?
Send money to Guatemala with Taptap Send. Choose from bank transfer in GTQ or USD, or cash pickup via Banrural or Banco Industrial.
Delivery methods and speed
Here are the options for sending money to Guatemala and what you need to know about each.
- Bank transfer (GTQ): any Guatemalan bank account
- Bank transfer (USD): any Guatemalan bank account accepting USD
- Cash pickup (Banrural): Banrural branch locations across Guatemala
- Cash pickup (Banco Industrial): Banco Industrial branch locations across Guatemala
| Delivery method | Typical delivery time | Notes |
|---|---|---|
| Bank transfer | Within 1 business day | Processed during Guatemalan banking hours only: 6:00am to 10:00pm local time. Transfers sent outside these hours are processed when banking resumes. May take 2 working days to appear on your recipient's account. |
| Cash pickup (Banrural) | Within a few minutes | During Banrural branch hours. |
| Cash pickup (Banco Industrial) | Within a few minutes | During Banco Industrial branch hours. |
Fees
Taptap Send always shows you the exact fee and exchange rate upfront. You'll see them on the very first screen before you confirm your transfer. There are no hidden charges.
When sending to Guatemala, the following fee structure applies:
| Sending from | Bank deposit fee | Cash pickup fee |
|---|---|---|
| 🌍 All countries except Australia | $0.99 or equivalent | $2.99 or equivalent |
| 🇦🇺 Australia | No transfer fee, a small percentage is included in the exchange rate |
Exchange rate margin may apply for all sending countries.
Sending limits
Your overall account sending limits are based on your verification level. Guatemala-specific limits per delivery method:
| Delivery method | Sending limit | Notes |
|---|---|---|
| Bank transfer (GTQ) | Max: 65,000 GTQ | No other limit |
| Bank transfer (USD) | No limit | |
| Cash pickup (Banrural) | No limit | Your recipient can collect up to $8,500 USD (or equivalent) per transaction, with a maximum of 8 transactions in any 30-day period. This limit is set by the cash pickup partner. |
| Cash pickup (Banco Industrial) | No limit |
For details on your overall sending limits, see the article What are my sending limits on Taptap Send?
Cancelling a transfer or requesting a refund
If your transfer has already been delivered, recalling the funds can be difficult and take time. It is sometimes easier for you to resolve this directly with the recipient who received your funds. Contact our support team through the app and we will look into what options are available for your transfer. If no options exist, we will let you know. You can also refer to our global article Can I cancel or get a refund for my transfer?
For your recipient
Does my recipient need to do anything?
Bank transfer (GTQ / USD): No action needed. Funds are deposited directly into your recipient's bank account.
Cash pickup (Banrural / Banco Industrial): Your recipient will receive a reference code by SMS once the transfer is sent. They need to visit a branch to collect. First-time Banrural recipients must complete an additional registration step (see below).
What details does my recipient need to provide?
Bank transfer: full name, bank name, and account number.
Cash pickup (all partners): Your recipient will need to present:
- The transaction reference number (received from you or by SMS)
- Their DPI (Guatemalan national ID) or passport
- The sender's name (your name as entered in the app)
The name and details must match the transaction exactly. Make sure to enter your recipient's name exactly as it appears on their ID when sending.
How does my recipient cash out?
Here is what your recipient may need to do depending on how you sent the money.
Bank transfer
Funds are deposited directly into your recipient's bank account. No action needed.
Cash pickup (Banrural)
Your recipient visits any Banrural branch and asks for the CAJA RURAL service. They need to present their DPI or passport, the transaction reference number, and confirm the sender's name.
First-time recipients: before collecting for the first time, your recipient must complete a KYC registration form ("Ficha ó Boleta de Vinculación") at a Banrural branch to obtain their internal customer number (MIS). This only needs to be done once.
To find the nearest Banrural branch: banrural.com.gt/site/puntos-servicio
Cash pickup (Banco Industrial)
Your recipient visits any Banco Industrial branch and presents their DPI or passport, the transaction reference number, and confirms the sender's name.
To find the nearest Banco Industrial branch: corporacionbi.com/gt/bancoindustrial/localizadoragencias/localiza.php
Still need help? Contact our support team through the app.