Having trouble adding a card to Taptap Send?

Last updated: 20 August 2026

If your card isn't going through when you try to add it or make a payment, here are the steps to fix it.

Step 1: Check it's a supported card type

We accept most Visa and Mastercard debit cards. We don't accept:

  • Prepaid cards
  • Credit cards
  • American Express
  • Maestro (in the UK)
  • Corporate cards (in Canada and the UAE)

If your card falls into one of these categories, try a different card or a different payment method.

Step 2: Check your bank's settings

Some banks block online or international payments by default. To fix this:

  • Log in to your banking app and check if online or international payments are enabled
  • Call your bank and ask them to allow your card to be used with Taptap Send
  • Check your card hasn't expired

Step 3: Try again

If the first attempt failed, go back to Taptap Send and try again. Each new attempt generates a fresh verification request from your bank.

If your card isn't working, check the payment options when sending a transfer. Alternatives may be available depending on where you're sending from.

Still need help? Contact our support team through the app.