How do exchange rates work on Taptap Send?

We fight hard to get you the best rates because we know how important this is when sending money back home. With Taptap Send, you know you will always get the best rate we can offer you and that we have no hidden fees.

How do exchange rates work?

There are no transfer fees on top of the rate for most destinations, but fees vary by country. You can check the exact rate for your destination in the app, or find full details in our dedicated country guides.

When is the rate locked in?

The rate is locked in at the moment you confirm your transfer. Our rates are dynamic. If the rate changes between the moment you started your transfer and the moment you validate it, we will warn you. You will always see clearly what the final rate is before you send the transfer.

What does my recipient actually receive?

Your recipient receives exactly the amount shown in the app, in their local currency. Taptap Send does not deduct any additional amounts after you confirm.

Be aware that local providers may deduct some handling fees or cashout fees; these are not controlled by Taptap Send and will vary provider by provider.

Why does the rate vary by destination?

Exchange rates differ by destination country because of factors like the local currency market, availability of liquidity, and our local banking partners. We always aim to offer competitive rates, and we update them continuously to reflect market conditions.

For information on transfer fees, see What fees do I pay to send money with Taptap Send?

Still need help? Contact our support team through the app.