How do I close my account?

We are sorry to see you go. If you would like to close your Taptap Send account, please get in touch with our support team and we will help you through the process.

How to contact us

Open the Taptap Send app, tap your initials in the top-left corner, select Support, then tap Contact Support at the bottom of the screen. You will be shown articles relevant to your issue first: if they do not answer your question, tap I still need help at the bottom to get in touch directly.

Your data after closure

By law, we are required to keep certain records even after your account is closed. Retention periods vary depending on where you are based: 10 years for most countries, and 15 years if you are based in the UAE. For more details on how we handle your data, see: How does Taptap Send handle my data?

Can I have more than one account?

No. Each person can only have one Taptap Send account. If you already have an account and are having trouble accessing it, contact our support team through the app.

Still need help? Contact our support team through the app.