How does Taptap Send handle my data?

Last updated: 20 August 2026

Learn what personal data Taptap Send collects, why we collect it, and the rights you have.

We know your personal data matters. This article explains what we collect, why we need it, and the rights you may have.

What data we collect

When you create and use a Taptap Send account, we collect:

  • Identity details — your name, date of birth, address, and a copy of your ID.
  • Payment details — the card or account you use to fund transfers. We never store your full card number.
  • Transfer details — for each transfer, the amount you send, where it goes, how it is paid out, and who receives it.
  • Account and usage data — how you use the app, your device type, and your contact details.

Why we collect it

Taptap Send is authorised and licensed to send money in many countries around the world. See our list of regulatory licences here to learn how we are regulated in each company we operate in.

To provide our services, we must collect and use certain data. We use it to:

  • Check who you are
  • Send and deliver your transfers
  • Meet our regulatory and compliance obligations
  • Detect and stop fraud
  • Improve our services
  • Help you when you contact customer support

How your data is protected

We protect your data with strong encryption, both when we send it and while we store it. We never sell your personal data to anyone.

Your data rights

The data rights you have depend on the country you live in. Because of this, some users may have more data rights than others. For example, you may have the right to:

  • Ask for a copy of the personal data we hold about you
  • Correct information that is wrong
  • Ask us to delete your data
  • Object to how we use your data
  • Move your data to another provider

Some of these rights only apply in certain situations. For example, the law sometimes requires us to keep your data even if you ask us to delete it.

To learn which data rights apply to you, read our Global Privacy Policy.

To use your data rights, for example asking for a copy of your data or asking us to delete your data, email privacy@taptapsend.com.

Note: Closing your account is not the same as deleting your data. If you only want to close your account, you can contact us through the app.

Read our Global Privacy Policy for more details. Available here and on our website.

Still need help? Contact our support team through the app.