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Transfer status
- What are the most common issues?
- How do I check the status of my transfer?
- How long will my transfer take?
- Why is my transfer in-progress?
Payment methods
- What cards can I use with Taptap Send?
- How do I add or remove a bank card?
- Having trouble adding a card to Taptap Send?
- Why am I being asked to verify my card payment?
Account & security
- How do we support customers in difficult or challenging circumstances?
- How do I reset my password?
- How do I change my personal details in the app?
- How do I enable biometrics?
Sending countries
- Where can I send money with Taptap Send?
- How do I send money from Australia?
- How do I send money from Bahrain?
- How do I send money from Brazil?
Receiving countries
- How can I send money to Argentina?
- How can I send money to Benin?
- How can I send money to Bolivia?
- How can I send money to Botswana?
Wallet & virtual bank account (VBA)
- What is the Taptap Send Wallet?
- What wallet types are available in the United States?
- How do Taptap Send Wallet-to-wallet transfers work?
- What is a Virtual Bank Account (VBA) and how does it work?
Taptap card
- What is the Taptap Send debit card?
- What is the Taptap Send physical card?
- How do I use my Taptap Send Card?
- Am I eligible for a Taptap Send Card?
Recipient Help
- How do recipients receive their money?
- How does my recipient collect mobile money?
- How will my recipient be notified of the delivery of the transfer?
- Why didn't my recipient receive a redemption code?