Why is my recipient's name not accepted?
If you received a name error in the app, it means the name on your recipient's mobile money account has been flagged as invalid.
This can happen when a recipient's name was recorded incorrectly when they first signed up for mobile money. To comply with international anti-money laundering regulations, we require a valid name from your recipient's mobile money provider before we can send them a transfer.
What to do next
If you know the name registered with your recipient's mobile money account
The next time you send money to them, tap Edit on the confirmation screen to update their name before sending.
For more information, please refer to our article: How do I change the details of a transfer before sending?
For more information, please refer to our article: How do I change the details of a transfer before sending?
If you're not sure
Ask your recipient to check the name registered on their mobile money account with their mobile operator. If the name needs to be corrected, they should visit a mobile money agent, present a valid government-issued ID, and ask the agent to update it.
Still need help? Contact our support team through the app.