Why didn't my recipient receive a redemption code?

Last updated: 20 August 2026

When you send a cash pickup transfer, your recipient should receive a redemption code by SMS or WhatsApp. They need this code to collect their funds.

There are a few reasons the message may not have arrived:

  • The phone number entered for the recipient was incorrect
  • The message was delayed by their mobile network
  • The message was filtered as spam

How to find and share the code

As the sender, you can always find the redemption code in the app and share it directly with your recipient. Here's how:

  1. 1Open the Taptap Send app
  2. 2Find the transfer in your transfer history
  3. 3Tap the Share Code button on the delivery confirmation screen
  4. 4Share the code directly with your recipient

What does the recipient need at the cash pickup location?

Your recipient will need to bring:

  • The redemption code
  • A valid government-issued photo ID
  • The sender's name (to verify the transaction)

What if the code is not showing in the app?

There can be cases where the code does not appear in the app or is not delivered to the recipient by SMS or WhatsApp. If this happens, contact our support team through the app. We can locate the code on our end and share it with you so your recipient can collect.

Still need help? Contact our support team through the app.