How can I send money to Mali?
Send money to Mali with Taptap Send. You can send directly to an Orange or Wave mobile wallet.
Delivery methods and speed
Find below the options to send money to Mali along with the most important details for each.
| Delivery method | Typical delivery time | Notes |
|---|---|---|
| Orange | Within a few minutes | Available 24/7. |
| Wave | Within a few minutes | Available 24/7. |
Fees
Taptap Send always shows you the exact fee and exchange rate upfront, you'll see them on the very first screen before you confirm your transfer. There are no hidden charges.
The fees below apply depending on where you are sending from, the payout currency, and the transfer amount.
| Sending from | Transfer fee |
|---|---|
| 🇪🇺 Austria, Belgium, Germany, Spain, France, Ireland, Italy, the Netherlands, Portugal | €2.00 |
| 🇪🇺 Croatia, Cyprus, Estonia, Finland, Greece, Luxembourg, Malta, Slovakia | €1.00 |
| 🌍 All other countries | No transfer fee, a small percentage is included in the exchange rate |
Exchange rate margin may apply for all sending countries.
Can I cancel my transfer or get a refund?
If your transfer has already been delivered, recalling the funds can be difficult and take time. It is sometimes easier to resolve this directly with the recipient. Contact our support team through the app and we will look into what options are available. You can also refer to our global article Can I cancel or get a refund for my transfer?
For your recipient
Does my recipient need to do anything?
Orange: No action needed to receive funds, as long as they already have a registered Orange wallet. If they don't, they can register for free at any Orange Money branch in Mali.
Wave: Yes, if it's their first time receiving. They'll need to complete a quick verification process with Wave before they can access the funds.
What details does my recipient need to provide?
Orange: No details needed at collection. Make sure you enter the correct mobile number when sending, as money is sent directly to the wallet linked to that number.
Wave: If they already have a Wave account, they'll need their ID when visiting a Wave agent (or they can upload it directly in the Wave app). If they don't have an account yet, they'll receive an SMS with a code and instructions to visit an agent.
How does my recipient cash out?
Orange: Funds are available in their Orange Money wallet. They can withdraw cash at any Orange Money agent, found via the Orange Mali agent locator, or manage their wallet through the USSD menu on *144#. They can also use their balance to buy airtime, internet packages, or Séwa forfaits, or to pay bills. If your recipient can't cash out at one branch, it's worth trying another. For further help, they can contact Orange via WhatsApp on +223 90 11 10 10, by calling 37070 (Orange Money customer service, available every day), or through Orange Mali's website.
Wave: Once notified of the transfer, your recipient (new or existing) needs to visit a Wave agent with their ID to access the funds. The transaction shows as "pending" in their app until this is done. They can also use their balance to buy airtime and internet packages, or pay bills. For help, they can contact Wave on 80 00 22 21.
Still need help? Contact our support team through the app.