How do I complete a transfer using iDEAL/Wero?

iDEAL is a popular payment method available to customers sending from the Netherlands. Here is a step-by-step guide to completing your transfer with iDEAL.

Step-by-step: Sending money with iDEAL/Wero

1. 1Open the Taptap Send app and select the country you want to send money to
2. 2Enter the amount you want to send in euros (EUR)
3. 3Add or select your recipient
4. 4On the payment method screen, select iDEAL/Wero. If a different payment method is selected, tap Edit to change it to iDEAL/Wero.
5. 5Select your bank from the list of supported Dutch banks.
6. 6Review all transfer details and tap Confirm.
7. 7You will be redirected to your bank's app or website to approve the payment.
8. 8Follow the steps in your banking app to authorise the transfer.
9. 9Once approved, you will be returned to the Taptap Send app where you will see your transfer confirmation.

Are there any limits or restrictions with iDEAL/Wero?

iDEAL/Wero is available for customers sending from the Netherlands only. Transfer limits may apply depending on your bank.

If your bank's iDEAL/Wero limit is lower than the amount you want to send, you may need to split your transfer into many transactions or contact your bank to increase your limit.

What happens if my transfer fails?

If your transfer fails, any funds already debited will be returned to your bank account. Refund times depend on your bank and are outside our control. With iDEAL/Wero, it should take up to 1 business day to get the money back. If you have not received your refund after that, please contact us through the app and we will look into it.

Still need help? Contact our support team through the app.