How do I complete a transaction with Benefit?

Benefit is Bahrain's local card network and the only way to pay for a transfer from Bahrain. Here's how it works, step by step.

How to pay with Benefit

1. 1Choose the country you want to send money to.
2. 2Enter the amount you want to transfer and tap Next.
3. 3Choose your recipient from your contact list, or add a new one. Make sure their details are correct. We can't guarantee a refund if you send to the wrong person.
4. 4If this is your first transfer, select Benefit as your payment method.
5. 5Submit your transfer.
6. 6You'll be redirected to the Benefit payment page. Enter your card number and expiry date to authorise the payment.
7. 7Once done, you'll be taken back to the Taptap Send app. You'll get a push notification when your transfer goes through, and you can always check its status on the home screen under Recent Transfers.

Because Benefit payments are authorised and captured in a single step, the money leaves your account as soon as you confirm the transfer.

What if I need a refund?

If your transfer fails or is cancelled, we'll refund your Benefit card. This can take up to 14 calendar days.

Refunds aren't possible if you sent to the wrong recipient or simply changed your mind after the transfer went through, so it's worth double-checking your recipient's details before you confirm.

Why was I redirected to an external page?

This is expected. You're briefly sent to the Benefit payment page to enter your card details and authorise the payment. Once done, you're brought straight back to Taptap Send.

Why did my payment fail?

This can happen for a few reasons, like incorrect card details, the wrong PIN, or insufficient funds. Double-check your details and try again. If the problem continues, get in touch with your bank.

Still need help? Contact our support team through the app.