Can I use Postepay to send money with Taptap Send?

Last updated: 20 August 2026

If you're in Italy and using a Postepay card, you can send money with Taptap Send. Here's how to set up your card and what to do if something goes wrong.

Set up your card before your first transfer

Before making your first payment, make sure you have the following ready:

  1. 1Install the Postepay app: you'll need it to approve payments and manage your card settings.
  2. 2Have your login credentials ready: your username and password, or the SMS activation code you received when you bought the card.
  3. 3Enable online payments in the app: go to your card settings and switch on online transactions.
  4. 4Enable money transfers ("Trasferimento Fondi"): both this and online payments need to be active.

How to pay with Postepay

  1. 1Open Taptap Send and start a transfer.
  2. 2Select Card as your payment method.
  3. 3Enter your Postepay card number, expiry date, and CVV.
  4. 4Approve the 3D Secure (3DS) verification when prompted.

3D Secure (3DS): verifying your payment

3D Secure is an extra security step that Poste Italiane uses to confirm it's really you. When prompted, you can verify via:

  • A push notification in the Postepay app: open the app and approve the payment
  • A one-time SMS code: enter the code sent to your registered mobile number

Not receiving a notification? Open the Postepay app and check for a pending approval request.

Troubleshooting

If your card is still declined:

  • Check that both online payments and money transfers (Trasferimento Fondi) are enabled in the app
  • Check your monthly spending limit hasn't been reached
  • For help with your Postepay card, contact Poste Italiane on 800.003.322 (Mon–Sat, 8am–8pm) or visit your local post office
  • Contact us through the app if you need further help

Still need help? Contact our support team through the app.