What statements can I get from Taptap Send?
You can get three types of documents from Taptap Send: a transfer history by email, monthly wallet or card statements as a PDF, and individual transfer receipts.
How do I get a list of all my transfers?
You can request your full transfer history by email:
- 1Tap your initials in the top-left corner
- 2Go to Personal Details
- 3Scroll down to Transfer History
- 4Tap Send
You will receive an email with a record of all your past transfers.
How do I download a wallet or card statement?
If you have a Taptap Send wallet or card, you can download monthly statements as a PDF:
- 1Tap your initials in the top-left corner
- 2Go to Personal Details
- 3Scroll down to Statements
- 4Tap Download
- 5Select the year and month you need
How do I get a receipt for a single transfer?
- 1From the home screen, scroll down to Activity
- 2Tap See all transfers
- 3Search by your recipient's name
- 4Tap Download receipt
Does Taptap Send send statements automatically?
Yes. At the start of each month, if you made any transfers in the previous month, you will automatically receive an email with that month's transfer history. If you had no transfers, no email is sent.
Can I unsubscribe from automatic statements?
You can contact Taptap Send support through the app to request this. Please note that in some cases, Taptap Send may be required by law to continue sending you certain statements.
Still need help? Contact our support team through the app.