Why do I need a source of wealth document?
When you reach a certain sending threshold, we're required to verify where your money comes from. This is a standard regulatory requirement: it applies to all customers and is nothing to worry about. Once reviewed and approved, your limits are lifted.
Why do we ask?
Like all regulated money transfer services, we're required by law to understand where your money comes from if you send above a certain threshold. This helps protect everyone and keeps our service safe.
What documents do we accept?
We need a document that clearly shows your source of income or wealth. Any of the following will do, as long as it clearly shows where your money comes from:
| Document | Key rule |
|---|---|
| Payslip | From the last 3 months |
| Bank statement | Covering at least 3 months |
| Employment contract | Must show your salary |
| Proof of pension income | — |
| Proof of government benefits | — |
| Proof of rental income | From a property you own |
| Letter from a solicitor | Confirming an inheritance |
| Any other document | Must clearly show your source of income or wealth |
How do you submit your documents?
Tap your initials at the top-left of the screen, then go to Limits. Tap Increase Limits to upload your documents directly in the app. Once received, our team will review them. You'll be notified via the app once your limits are lifted.
What if you can't provide documents right now?
That's fine. Your limit is fixed in time, it will reset on its own without any action from you. If you'd rather not send documents, just wait for the limit to pass and then continue sending as normal.
Still need help? Contact our support team through the app.