How does Taptap Send keep my account secure?

Last updated: 20 August 2026

Keeping your account safe is a shared responsibility. Here is what Taptap Send does, and what you can do on your end.

How we protect your account

  • All data is encrypted in transit and at rest using industry-standard security
  • We monitor your account for unusual activity. If we detect something unexpected, such as a login from an unrecognised device, we may ask you to verify your identity before proceeding
  • Every transfer goes through automated checks before it is processed

How to set up biometric login

Biometric login lets you access your account with Face ID or fingerprint instead of your password. To enable it:

  1. 1Tap your initials in the top-left corner
  2. 2Go to Settings
  3. 3Tap Biometrics and slide to enable

How to keep your account safe

  • Never share your Taptap Send password or PIN with anyone, including people you know
  • Only use payment methods that belong to you
  • Your account is for your personal use only. Do not let anyone else use it or send money through it on your behalf
  • Taptap Send will never ask for your password, PIN, or card details by phone, email, or message. If someone contacts you claiming to be us and asks for this, do not respond and contact us immediately through the app

Still need help? Contact our support team through the app.