How do I verify my identity on Taptap Send?
We're required by law to verify the identity of our customers. This is standard across all financial services, it protects you and helps us prevent fraud and money laundering. Most verifications are completed in a few minutes.
What you'll need
The documents we accept depend on where you're based:
| Where you're based | Accepted documents |
|---|---|
| Europe | Passport (all countries), national ID, resident permit, travel visa, or driving licence |
| United Kingdom | Passport (all countries), travel visa, or driving licence |
| United States | US passport or passport card, US driving licence, US permanent resident card, or other US government-issued photo ID (e.g. military ID, employment authorisation card, refugee document). Non-US documents are generally not accepted, with the exception of some destination country passports. |
| UAE | Emirates ID |
| Brazil | Brazilian passport, national ID, residence permit, driver's licence, or work permit. You must also provide your CPF number before your first transfer. |
| Australia and Canada | Passport (all countries), national ID, resident permit, travel visa, or driving licence |
| Bahrain | Bahraini national digital ID (verified via EKEY) |
We will also ask for a selfie to confirm it's you. The app will guide you through this if needed.
How to start the verification process
- 1Open the Taptap Send app
- 2Tap on your initials in the top-left corner to access the Menu
- 3Tap Verify my identity, or follow the banner on your home screen
- 4Take a clear photo of your document when prompted
- 5Take a selfie
Tips for getting it right first time
Getting your submission accepted straight away avoids delays. Use the original document. We can't accept:
- A photo of your ID on a screen
- A black and white copy or photocopy
- A screenshot
- A cropped image: all four corners must be visible
Use good lighting and keep it in focus. Blurry or dark images will be rejected automatically. Make sure your document is not expired. Expired documents are not accepted.
Why might my verification be rejected?
Common rejection reasons:
- Image is blurry or out of focus
- Part of the document is cut off
- The document is a photocopy, screenshot, or black and white copy
- The document has expired
- The name or date of birth doesn't match your account details
If your submission is rejected, you'll see the reason in the app. You can try again straight away with a clearer photo.
How long does the review take?
Most verifications complete in a few minutes. Some require a manual review and can take a few hours to be finalised. We'll notify you as soon as it's done.
Will I ever need to verify again?
We may ask you to re-verify if your document expires, if you update your personal details, or if we need to carry out an additional check required by financial regulations. We'll always let you know if that's the case.
Still need help? Contact our support team through the app.